Application of Computer Simulation in Service Systems

There is a problem to anticipate organization of services performed by an enterprise to its customer distributed in an array. At one part, the enterprise is interested to employ the minimum workers for that task, while at the other part the customers should be served as soon as possible after they send a message to the enterprise. Simulation of the variants viewed as materially possible, and then choosing the optimal one of them, is a good technique. A system that uses simulation is an anticipatory one and that anticipating the possible variants is also an anticipatory one, thus we meet nesting anticipatory systems. The anticipation of possible variants can be efficiently supported by applying object-oriented programming. That anticipation may pass over the design of one enterprise. The paper describes this technique and some illustrative examples.